Question 1

Are Hail&Heart's accessories suitable for sensitive ears?

Accepted Answer

All our earrings posts are made out of either surgical grade stainless steel or 925 Silver, they are all nickel and lead free and suitable for sensitive skin.

Question 2

How to care for polymer clay accessories?

Accepted Answer

While polymer clay is supposedly durable and slightly flexible, it can still be scratched or broken. Be careful not to drop the delicate pieces or place them in pockets/purses.  Here are some tips: 1. Keep your jewelry away from solvents - cleaners, hairspray, perfumes, nail polish etc2. Keep out of heat and extended periods of direct sunlight. 3. Store jewelry in a case/box, away from high humidity, to keep metal from tarnishing.

Question 3

Can I make an exchange or refund of items?

Accepted Answer

Exchanges
Due to hygiene purposes, we are unable to allow exchanges of products.
 
Refunds
Hail&Heart takes pride in checking every product before they are being shipped out. 
 
Do also note that due to handmade nature of product, slight imperfections are inevitable.
 
However, should item be damaged during the shipping process, Hail&Heart will provide a one-for-one exchange of item of same value. Should preferred item be of a higher price, a top up is required. A refund of the difference will be provided should the item be of a lower price. 
 
In the event product received is damaged, kindly email us at hailandheartt@gmail.com with the following details:
 
1. Name of item
2. A clear photo of the damaged item
3. Preferred product of exchange
 
Please contact us  within 3 days of receiving package

FAQ

Frequently asked questions

Are Hail&Heart's accessories suitable for sensitive ears?

How to care for polymer clay accessories?

Can I make an exchange or refund of items?

HAIL&HEART