Shipping Policy
Local Shipping
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Hail&Heart will take 3-4 working days to process your order after payment is received, unless stated otherwise.
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All packages will be mailed our via registered mail (2-3 working days). Tracking number provided.
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Complimentary shipping for orders above $80. Automatically applied upon checkout.
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Hail&Heart will not be liable for any lost mails, shipping delays or wrong address provided by customer causing delays/loss of item.
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International shipping
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Delivery time may take 10 - 21 business days.
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Hail&Heart ship worldwide through Singpost’s registered mail, tracking number will be provided.
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Malaysia, Brunei - SGD $12
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Asia (excluding Australia, Japan and New Zealand) - SGD$18
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Rest of the World - SGD$21
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Free tracked shipping for orders above SGD$180
Do note that Hail&Heart is not be responsible for additional costs incurred with the importation of the merchandise. Customers are responsible for all duty and taxes if any.
Returns & Refunds
All sales are final. We are unable to accept returns, exchanges, or cancellations once an order has been placed.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 3 days of delivery at [your email address] with your order number and photo proof, and we will be happy to make it right!